Terms and conditions
At Stuff & Nonsense, we always do our best to meet your expectations, but it’s important to have things written down so that we both know what’s been agreed upon and what will happen if something goes wrong. These terms and conditions don’t contain complicated legal terms or long passages of unreadable text as we don’t want to trick you into signing something you might regret; we want what’s best for everyone, now and in the future.
Template licence
When you buy one of our Premium Squarespace templates, you agree that:
Prices displayed on this website exclude sales tax in your region.
All purchases are non-refundable.
You may not repackage or resell our work (for example as a Figma, Squarespace, or other template.)
One purchase of a Premium Squarespace template includes a one-time transfer of the template files to your Squarespace account. You may only use a template to develop one website for a client or yourself.
Support is via email and is limited to advice on how to use our Premium Squarespace templates. Support doesn’t include further customisation of the template, although we will be happy to provide an estimate.
Copyright to all designs belongs to Stuff & Nonsense Ltd.
Privacy policy
We respect your privacy and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
Why we value your privacy
What information we hold
Where we store your information
What we use your information for
Who’s responsible for your information at our company
Who has access to information about you
The steps we take to keep your information private
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use Google Analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
We ask for your account and contact information when you hire or buy something from us. Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email, we collect your name, email address, phone number, and the company you work for, if you’ve given them to us.
When you buy something, we collect your name, email address, phone number, and a delivery address.
If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All purchases are processed by SendOwl and we never have access to your credit card information.
Where we store your information
When we do business, we store your information in QuickBooks, our accounts software. We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Sue Clarke, our Director of Operations, is responsible for the security of your information. You can contact her by email or by phone on +44 (0)1745 851848 if you have any concerns about the information we store. We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Sue by email.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in 1Password, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice. The computers we use are all encrypted using File Vault and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.